FAQ

Q. WHAT CAN YOU TELL ME ABOUT WATRA

A. Watra Church Goods is and always has been a family owned and operated business since our inception in 1935. We have a long history of serving the churches in and around Chicago as well as Florida.  Over time we have contined to grow and now have a national and worldwide custoer base. We go to great lengths to ensure our customer leaves satisfied and well supplied. Alongside of our relationship driven customer service, we are able to supply thousands of items used by your Church or Religious Organization. We strive to serve you in the most time efficient, cost effective, and high quality manner that we can.

Read more about our company here:

/about-us

Q. WHAT IS YOUR RETURN POLICY?

A. Watra Church Goods wants you to be pleased with every purchase. If for any reason you are not completely satisfied with a product we will do whatever is possible to resolve the situation. In many instances items can be returned for full credit; shipping charges will not be refunded. However, any return requires prior authorization.

Please contact us if there is any problem within 15 days of receipt of the item. Returns must be pre-approved by calling Watra for a retun authorization number.  You will be credited less a 20% restocking charge unless we were in error.  Freigth charges will not be credited unless we were in error.  (Items not eligible for return are: Altar cloths, Statuary, Custom Sized Apparel and vestments, Closeout items, Furniture, Church Signs)


Q. WHAT IS YOUR PHONE NUMBER? DO YOU HAVE LIVE CUSTOMER SERVICE?

A. 773.247.2425 for our Chicago location and 352.588.2300 for our Florida location. Yes – Our friendly Chicago based live customer service agents are available Monday – Friday from 9:00 AM to 5:00 PM CST


Q. DO YOU HAVE A RETAIL STORE?

A. Yes, we have 2 locations.   Watra's current location of Sacramento and Archer Ave., in Chicago, has over 30,000 square feet of show room space, making it one of the largest religious goods stores in the nation. Watra has further expanded to open a showroom in San Antonio, Florida.  Currently, in Illinois, Watra dedicates its entire first floor, to gift items, such as First Communion, Confirmation and Baptism merchandise, while our second floor is dedicated to church goods and vestments.


Q. WHERE ARE YOU LOCATED?

A. We are Located:

In Illinois at 4201 S. Archer Ave., Chicago, IL 60632

&

In Florida at 11661 Corporate Lake Blvd., San Antonio, FL 33576


Q. WHAT ARE YOUR STORE HOURS?

A. RETAIL LOCATIONS


ILLINOIS

WEEKDAYS: 9:30AM - 5:00PM CST
SAT:10:00AM - 3:00PM CST | May to Septembert: 10:00AM - 2:00PM CST
SUN:Closed

FLORIDA

WEEKDAYS:9:30AM - 5:00PM EST
SAT: Closed
SUN:Closed


WEB CUSTOMER SERVICE HOURS
WEEKDAYS:9:00AM - 5:00PM CST


Q. I AM PURCHASING FOR A CHURCH. AM I ABLE TO ESTABLISH AN ACCOUNT FOR PURCHASING?

A. Everyone can create an account on the website by clicking here :

If you are an existing Watra Church Goods customer we can link your existing house account to your online account to allow you to pay with your NET30 terms and receive any account specific benefits such as shipping incentives or special contract pricing. If you do not have a NET30 account with us then we require payment with Church Check, Paypal, Visa, Mastercard, Discover or American Express

Please contact us with any questions 773.247.2425 or watra@watra.com


Q. DO YOU HAVE A CATALOG?

A. We print a catalog for church use every 2 years.  Catalogs are avilable for $15 which includes shipping and also include a $15 gift card towards your 1st purchase.

You can always view our entire catalog as an online flipbook at  - Watra Online Catalog

Q. HOW DO I TRACK MY ORDERS & PAYMENT?

A. We encourage you to create an online account before placing your order, this will allow to login and view your order status, tracking numbers and history. You can login here:

If you checked out as a guest you can also track your order with your order # and email address by clicking here 

Q. HOW LONG WILL IT TAKE FOR MY ORDERS TO ARRIVE??

A. We strive to ship your orders the same day that we receive it, however not all of our over 100,000 items are in stock and need to be special ordered. This does not include how many days it takes to ship from one of our many warehouses to your location, which could be an additional 1-5 days.

Many of the products that require a long lead time will have comments added to the product detail page such as “please allow 2-4 weeks for delivery” or “Made in Italy allow 3 months to be carved” These items typically can not be expedited as they are made to order.

If we find your order will be delayed we will contact you with an ETA when your order is being processed.

General Shipping Notes: Any order received after 5pm CST will not be entered until the next business day. Next Day Air, 2nd Day Air shipments will always ship via UPS. Any Next Day Air or 2nd Day orders received after 12:00 PM CST will not be processed until the next business day. Some items may need to be fabricated or are not available for these rush shipments. We will contact if your order does not qualify.

UPS does not delivery on Saturday, Sunday or major US holidays.


Q. HOW DO YOU SHIP ORDERS?

A. Orders are shipped Via FedEx, FedEx Smart Post or USPS so your package will arrive safely and with delivery confirmation. (We may use other carriers instead of FedEx Ground to expedite your shipment. Standard Ground shipping may include UPS Ground, FedEx Ground, USPS Priority Mail, First Class Mail, Parcel Post or Media Mail)

If you selected "Pick up at store" we will email you when your order is ready for pickup at one of our retail locationa.


Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A. We accept Discover, Visa, MasterCard, American Express, PayPal, Church Checks and PO (Purchase Orders for Existing Watra Church Goods Customers with Open Account Status).

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